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Terms of service

Terms of Service

Last Updated: August 2026

Welcome to FURNECRAFT. These Terms of Service (“Terms”) govern your use of our website and your purchase of products and services from FURNECRAFT.

By accessing our website, placing an order, or using our services, you agree to these Terms. Please read them carefully before making a purchase.

1. About FURNECRAFT

FURNECRAFT offers furniture and related products, including solid wood, live-edge, standard, customized, and made-to-order furniture.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services online.

2. Eligibility & Use of Our Store

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you or have the necessary permission to do so.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

You must not attempt to interfere with the operation, security, or functionality of our website.

3. Product Information

We make reasonable efforts to present our furniture, specifications, dimensions, materials, finishes, and other product information accurately.

However, minor variations may occur.

Customers should carefully review the product description, measurements, materials, available variants, and other specifications before placing an order.

If you require a specific size, finish, design, or other customization, please confirm those requirements with us before the order enters production.

4. Natural Wood Variations

Natural wood is unique, and no two pieces of solid wood furniture will look exactly the same.

Variations may occur in:

Wood grain
Natural color and shade
Knots and markings
Texture
Live-edge shape
Natural patterns and characteristics

These variations are part of the character of genuine natural wood and are not considered manufacturing defects.

For live-edge products, the exact edge profile, grain, shape, and natural markings may differ from the photographs shown on our website.

5. Product Images & Colors

We make reasonable efforts to display our products accurately.

However, the actual appearance of a product may vary slightly due to:

Natural wood characteristics
Lighting conditions
Photography
Screen or device settings
Handmade production
Selected finish

Product photographs are intended to represent the overall design and appearance and should not be interpreted as guaranteeing an identical natural grain pattern or live-edge shape unless specifically agreed otherwise.

6. Measurements & Handmade Products

Where dimensions are provided, we aim to manufacture or supply products according to those specifications.

Because some FURNECRAFT furniture is handcrafted and made using natural materials, minor reasonable variations in measurements may occur.

If an exact measurement is essential for your space, please contact us before ordering or confirm the required dimensions when placing a custom order.

7. Custom & Made-to-Order Furniture

Products manufactured according to a customer's requested:

Dimensions
Size
Design
Finish
Color
Configuration
Other personalized specifications

are considered custom or made-to-order products.

Customers are responsible for reviewing and confirming their customization requirements before production begins.

Once production of a custom product has started, changes or cancellations may not be possible.

Custom and personalized furniture is generally not eligible for change-of-mind returns, subject to our Return & Refund Policy and applicable consumer law.

If a custom product arrives damaged, has a confirmed manufacturing defect, or materially differs from the agreed specifications, please contact us so we can review the issue.

8. Orders & Order Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right, where reasonably necessary, to reject or cancel an order before fulfillment due to circumstances such as:

Product unavailability
Incorrect pricing
Payment issues
Suspected fraudulent activity
Incorrect product information
Delivery limitations
Production limitations
Other reasonable operational issues

If we cancel an order after receiving payment, any amount due back to the customer will be refunded using the appropriate available method.

9. Prices

Product prices are displayed on our website in the currency shown at checkout.

Prices may change from time to time without prior notice.

A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing or technical error.

Shipping, delivery, taxes, duties, or other applicable charges may be shown separately where relevant.

10. Payments

Customers must provide accurate and complete payment and billing information when placing an order.

Payments may be processed through Shopify and/or third-party payment providers available through our store.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

FURNECRAFT does not necessarily receive or store complete payment-card details where these are securely processed by third-party payment providers.

11. Delivery

Estimated delivery times may be displayed on product pages, at checkout, or communicated directly to the customer.

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including:

Courier delays
Weather conditions
Remote delivery locations
Public holidays
Transportation disruptions
Custom furniture production
Incorrect customer information
Events outside our reasonable control

We will make reasonable efforts to complete orders within the communicated timeframe.

Unless specifically guaranteed in writing, estimated delivery dates should not be considered absolute guaranteed delivery dates.

12. Customer Delivery Information

Customers are responsible for providing accurate:

Name
Phone number
Delivery address
City/location
Other information necessary to complete delivery

FURNECRAFT is not responsible for delays or additional costs caused by incorrect or incomplete information provided by the customer, except where required otherwise by applicable law.

Please contact us as soon as possible if your delivery information needs to be corrected.

13. Receiving Your Furniture

Customers should inspect their order promptly after delivery.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Where reasonably possible, visible delivery damage should be reported within 48 hours together with photographs and, where necessary, video evidence.

Reporting promptly helps us investigate delivery-related issues.

This reporting request does not limit any mandatory consumer rights available under applicable law.

14. Assembly & Installation

Some FURNECRAFT products may require basic assembly, such as attaching furniture legs or other components.

Where installation materials are included, customers should follow the provided instructions and use appropriate care when assembling the product.

Damage caused by incorrect assembly, misuse, unauthorized modification, or improper installation may not be considered a manufacturing defect.

If you are unsure about assembly, please contact us before proceeding.

15. Returns, Refunds & Exchanges

Returns, refunds, exchanges, damaged orders, and custom-product eligibility are governed by our separate Return & Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms is intended to remove consumer rights that cannot legally be excluded.

16. Order Changes & Cancellations

If you wish to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests before dispatch or production begins.

For custom and made-to-order products, cancellation or changes may not be possible after production has started.

Where work or materials have already been committed specifically to a custom order, cancellation may be restricted subject to applicable law.

17. Care & Use of Furniture

Customers are responsible for using furniture appropriately and following any care instructions provided.

Natural solid wood can respond to environmental conditions such as moisture, humidity, excessive heat, direct sunlight, and prolonged exposure to water.

Customers should use reasonable care to protect their furniture from conditions that could cause avoidable damage.

Normal wear and tear or damage caused by misuse, accidents, improper care, inappropriate storage, unauthorized modification, or improper assembly is not considered a manufacturing defect.

18. Intellectual Property

Unless otherwise stated, content available through the FURNECRAFT website—including our:

Brand name
Logo
Product photographs
Product descriptions
Graphics
Videos
Website content
Original designs and other creative material

belongs to FURNECRAFT or is used with appropriate authorization.

You may not reproduce, copy, distribute, commercially exploit, or use our protected content without permission, except where permitted by applicable law.

19. Reviews & Customer Content

If you voluntarily submit a product review, photograph, video, testimonial, or other content to FURNECRAFT, you confirm that you have the right to provide that content.

We will only use customer content for promotional or commercial purposes where we have the appropriate permission or another lawful basis to do so.

You must not submit content that is unlawful, fraudulent, abusive, misleading, or infringes another person's rights.

20. Third-Party Services & Links

Our website may use or contain links to third-party services, including payment providers, social media platforms, analytics services, delivery providers, or other external websites.

These third parties operate under their own terms and policies.

FURNECRAFT is not responsible for the content or practices of independent third-party websites or services, except to the extent responsibility cannot legally be excluded.

21. Prohibited Activities

You may not use our website to:

Violate applicable laws
Commit or attempt fraud
Submit false or misleading information
Distribute malware or harmful code
Interfere with website security
Attempt unauthorized access to systems or information
Infringe intellectual property or other legal rights
Harass or harm others
Abuse our ordering, refund, or promotional systems

We reserve the right to restrict access to our services where reasonably necessary to protect FURNECRAFT, our customers, or our systems.

22. Disclaimer & Limitation of Liability

We aim to provide accurate information and reliable products and services.

To the maximum extent permitted by applicable law, FURNECRAFT will not be responsible for indirect, incidental, or consequential losses resulting from misuse of products, unauthorized modifications, improper assembly, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

23. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how personal information may be collected, used, shared, and protected.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, website, business practices, or legal requirements.

The latest version will be published on this page with the updated date.

Changes will apply from the effective date stated in the updated Terms and will not retroactively alter completed transactions where prohibited by applicable law.

25. Governing Law

These Terms are governed by the applicable laws of Pakistan, subject to any mandatory consumer protections that may apply based on the circumstances of a transaction.

For international customers, mandatory consumer rights in their jurisdiction may also apply where legally required.