Shipping Policy

Last Updated: August 2026

At FURNECRAFT, we carefully prepare, inspect, and package every order before dispatch to help ensure your furniture reaches you safely.

This Shipping Policy explains our order processing, delivery estimates, shipping charges, tracking, and what to do if there is an issue with your delivery.

1. Where We Deliver

FURNECRAFT currently delivers to eligible locations across Pakistan.

Delivery availability may depend on:

• Your city or location

• Product size and weight

• Courier or logistics coverage

• Accessibility of the delivery address

For remote locations or oversized furniture, additional arrangements or shipping charges may apply.

If we are unable to deliver to your location, we will contact you before dispatch.

2. Order Processing

Once your order is confirmed, we begin preparing it for dispatch.

Processing time may vary depending on whether the product is:

• Ready to ship

• Handcrafted after ordering

• Customized

• Made to specific dimensions

We will provide or display an estimated processing or delivery timeframe where applicable.

Please note that processing/production time and courier transit time are separate.

3. Custom & Made-to-Order Furniture

Custom furniture may require additional production time because it is prepared according to your selected or confirmed specifications.

This may include customization of:

• Size or dimensions

• Finish

• Design

• Configuration

• Other agreed specifications

An estimated production timeframe may be provided when your custom order is confirmed.

We make reasonable efforts to complete custom orders within the estimated timeframe while maintaining appropriate product quality.

4. Estimated Delivery Time

Delivery times depend on the product, destination, production requirements, and courier service.

The estimated delivery timeframe shown on the product page, checkout, or communicated when your order is confirmed is an estimate rather than a guaranteed delivery date, unless specifically stated otherwise.

Once dispatched, courier transit times may vary by destination.

If your order is needed by a specific date, please contact us before ordering so we can advise whether the requested timeframe is reasonably achievable.

5. Shipping Charges

Shipping charges, where applicable, may depend on:

• Delivery location

• Product dimensions

• Product weight

• Number of items

• Courier or logistics provider

• Special handling requirements

Any applicable shipping charge will normally be shown at checkout or communicated before your order is finalized.

For oversized, heavy, remote-area, or specially handled furniture, additional delivery charges may apply. We will inform you where additional arrangements are required.

6. Order Confirmation

Please make sure your contact and delivery information is correct when placing your order.

This includes:

• Full name

• Phone number

• Complete delivery address

• City

• Any relevant delivery instructions

Providing accurate information helps prevent unnecessary delays.

7. Address Changes

If you need to change your delivery address, please contact us before your order is dispatched.

Once an order has been handed over to the courier or logistics provider, we cannot guarantee that the delivery address can be changed.

Additional charges resulting from an address change after dispatch may be the customer's responsibility where appropriate.

8. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after shipment information is created.

For furniture delivered through specialized or local logistics services where standard online tracking is unavailable, delivery updates may be communicated directly.

9. Delivery Attempts

Please ensure that someone is available to receive the order at the provided delivery address.

Courier or logistics providers may contact you before attempting delivery.

If delivery cannot be completed because:

• The recipient is unavailable

• The customer cannot be contacted

• The delivery address is incorrect or incomplete

• Delivery is repeatedly refused

the parcel may be held, returned, or require another delivery attempt.

Any reasonable additional delivery or return charges resulting from customer-provided incorrect information, refusal, or repeated unsuccessful delivery attempts may be charged to the customer where permitted by applicable law.

10. Inspect Your Order on Delivery

We recommend inspecting the outer packaging and furniture as soon as reasonably possible after delivery.

If you notice visible damage to the packaging, please take photographs before opening or disposing of it.

If your furniture arrives:

• Damaged

• Defective

• With missing parts

• Different from what you ordered

please contact us promptly at furnecraft11@gmail.com.

Where reasonably possible, please report visible delivery damage within 48 hours of receiving your order.

Include:

• Your order number

• Clear photographs of the product

• Photographs of the packaging

• A short video where necessary to demonstrate the issue

Prompt reporting helps us investigate delivery-related claims with the courier or logistics provider.

The 48-hour reporting request does not limit any mandatory rights available under applicable consumer law.

11. Shipping Damage

Every order is carefully packed before dispatch.

If your furniture is confirmed to have been damaged during eligible delivery handling, we will review the situation and determine the appropriate solution.

Depending on the circumstances, this may include:

• Replacement of an affected component

• Repair

• Product replacement

• Return

• Refund

Please retain the original packaging until the shipping-damage claim has been reviewed, where reasonably possible.

12. Delivery Delays

Although we make reasonable efforts to meet estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

• Courier delays

• Severe weather

• Public holidays

• Road or transportation disruptions

• Remote-area delivery limitations

• High order volumes

• Custom production requirements

• Events beyond our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

13. Large & Heavy Furniture

Certain furniture products may require special delivery arrangements because of their size, weight, or packaging requirements.

Before ordering larger furniture, customers should ensure that the product can reasonably fit through:

• Doors

• Hallways

• Staircases

• Elevators

• Other access points leading to the intended location

Unless specifically agreed otherwise, standard delivery does not automatically include furniture assembly, installation, upstairs carrying, or placement inside a particular room.

Please contact us before ordering if you require special delivery arrangements.

14. Refused Deliveries

Please contact us before refusing a shipment unless there is an immediate and obvious delivery issue.

If an order is refused for a reason unrelated to confirmed damage, defect, or an error by FURNECRAFT, reasonable return shipping and re-delivery costs may apply.

Returns remain subject to our Return & Refund Policy.

15. International Shipping

International shipping availability may vary by product and destination.

If international delivery is available, customers may be responsible for applicable:

• Import duties

• Customs charges

• Taxes

• Clearance fees

• Other destination-country charges

unless explicitly stated otherwise at the time of purchase.

International shipping costs and estimated delivery times may be provided separately depending on the destination and product.

16. Returns

Shipping a product back to FURNECRAFT is governed by our Return & Refund Policy.

Please contact us and receive return instructions before sending any furniture back.

Unauthorized returns may not be accepted.

17. Contact Us

For shipping, tracking, delivery, or damaged-order questions, please contact:

FURNECRAFT
Email: furnecraft11@gmail.com

Please include your order number when contacting us about an existing order so we can assist you efficiently.