Privacy Policy

Last Updated: August 2026

At FURNECRAFT, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with FURNECRAFT, we may collect the following information:

Contact Information

• Name

• Email address

• Phone number

• Billing address

• Shipping/delivery address

Order Information

• Products purchased

• Order details

• Customization requirements

• Delivery information

• Order history

• Returns, refunds, or exchange information

Payment Information

When you make a purchase, payment information may be processed by Shopify and/or the payment provider used to complete your transaction.

FURNECRAFT generally does not directly store complete credit or debit card details where payments are processed securely by third-party payment providers.

Device & Website Information

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Website activity

• Pages and products viewed

• Referring website or source

• Cookie and similar technology information

Communications

If you contact us through email, WhatsApp, social media, website forms, or other available communication channels, we may collect the information you provide during those communications.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Arrange product delivery

• Provide order updates

• Process returns, refunds, or exchanges

• Respond to customer questions and support requests

• Manage custom furniture requirements

• Prevent fraud and protect our business and customers

• Maintain and improve our website and services

• Understand website and shopping activity

• Measure website and advertising performance

• Personalize your shopping experience where appropriate

• Send marketing communications where permitted

• Comply with legal, regulatory, tax, or accounting requirements

We only use personal information for legitimate business purposes and as permitted by applicable law.

3. Shopify

Our online store is powered by Shopify.

Shopify may process certain personal information necessary to provide its e-commerce platform and related services.

Information processed through Shopify is subject to Shopify's own privacy and security practices.

You can learn more about how Shopify handles personal information through Shopify's official privacy documentation.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate properly and improve your shopping experience.

These technologies may be used to:

• Remember preferences

• Maintain shopping-cart functionality

• Understand website traffic

• Measure website performance

• Analyze customer interactions

• Support advertising and marketing

• Help prevent fraud and security issues

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features.

Where required by applicable law, we will request appropriate consent before using non-essential cookies.

5. Analytics & Advertising

We may use analytics and advertising services to understand how customers interact with FURNECRAFT and to measure or improve our marketing.

Depending on the services enabled on our store, these may include platforms such as:

• Meta (Facebook and Instagram)

• Google

• Shopify analytics

• Other advertising or analytics providers

These providers may use cookies, pixels, or similar technologies to collect information about website activity and advertising interactions.

This information may help us:

• Measure advertising performance

• Understand which products interest customers

• Improve our website

• Build relevant advertising audiences

• Show more relevant advertisements where permitted

The exact technologies used may change as we update our website and marketing tools.

6. How We Share Personal Information

We do not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

• Shopify and e-commerce technology providers

• Payment processors

• Delivery and courier companies

• Website hosting and technology providers

• Analytics providers

• Advertising and marketing platforms

• Customer support providers

• Professional advisers where necessary

These parties may receive only the information reasonably necessary to provide their respective services, subject to their own legal and privacy obligations.

We may also disclose information when required by law, legal process, regulatory requirements, or where reasonably necessary to protect our rights, customers, or business.

7. Delivery & Courier Partners

To deliver your furniture, we may provide necessary customer information to courier, logistics, or delivery partners.

This may include:

• Customer name

• Phone number

• Delivery address

• Order or delivery information

This information is provided for purposes such as arranging, tracking, coordinating, and completing delivery.

8. Marketing Communications

Where permitted, we may use your contact information to send:

• Product updates

• New product announcements

• Promotional offers

• Brand updates

• Other relevant marketing communications

Where required, marketing communications will only be sent with appropriate consent.

You may unsubscribe from promotional email communications using the unsubscribe option provided in those messages or by contacting us.

For other communication channels, you may ask us to stop sending promotional messages.

Transactional communications relating to an existing order may still be sent where necessary.

9. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our store also relies on Shopify and other service providers for parts of its technical and payment infrastructure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may be retained for longer periods where necessary for:

• Order records

• Customer service

• Returns and refunds

• Fraud prevention

• Accounting and taxation

• Legal or regulatory compliance

• Resolving disputes

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing relies on consent

• Object to or restrict certain uses of personal information

• Opt out of certain marketing communications

Some rights may be subject to legal exceptions or record-retention requirements.

To submit a privacy request, contact us at furnecraft11@gmail.com.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our products and services are not intended to collect personal information from children who are not legally able to enter into online transactions independently under applicable law.

If we become aware that personal information has been collected from a child in circumstances where appropriate consent was required but not obtained, we will take reasonable steps to address the situation.

13. International Visitors

If you access our website from outside Pakistan, your personal information may be processed or stored in countries other than your own through Shopify or other service providers.

Different countries may have different data protection laws.

Where applicable, service providers may use legally recognized safeguards for international transfers of personal information.

14. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

FURNECRAFT is not responsible for the privacy practices, content, or security of websites or services operated by third parties.

We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or legal requirements.

When changes are made, the updated version will be posted on this page and the Last Updated date may be revised.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

FURNECRAFT
Email: furnecraft11@gmail.com

For privacy requests, please provide enough information for us to understand and appropriately respond to your request.