Warranty

Warranty

Our Commitment to Quality

At FURNECRAFT, we take pride in the craftsmanship behind our solid Sheesham live-edge furniture. Our warranty is designed to provide support in the event of an eligible manufacturing or workmanship issue.

What Our Warranty Covers

Subject to our warranty terms, eligible issues may include:

* Manufacturing or workmanship defects
* Structural construction defects
* Joinery-related manufacturing issues
* Defective hardware supplied as part of the furniture

All warranty claims are reviewed individually to determine whether the reported issue qualifies for coverage.

The Natural Character of Sheesham

Every piece of solid Sheesham has its own identity.

Variations in grain, colour, tone, knots, markings, texture, and live-edge profile are natural characteristics of real wood and are not considered manufacturing defects.

Solid wood may also respond naturally to changes in temperature and humidity over time. Appropriate placement and care are therefore important.

What Is Not Covered

Warranty coverage does not apply to:

* Normal wear and tear
* Accidental damage, scratches, dents, stains, or burns
* Misuse or improper handling
* Damage caused while moving or relocating furniture after delivery
* Excessive moisture, water, heat, or prolonged direct sunlight
* Damage caused by unsuitable cleaners, chemicals, oils, or treatments
* Unauthorized alterations or repairs
* Damage resulting from improper care
* Natural grain, colour, knots, markings, or live-edge variations

Custom Furniture

Our custom furniture is created according to the dimensions and specifications agreed before production.

Because every piece of Sheesham is naturally different, exact grain patterns, colour variations, knots, and live-edge profiles cannot be replicated or guaranteed.

Warranty coverage applies to eligible workmanship and manufacturing issues rather than natural variations in the wood.

Making a Warranty Claim

If you believe your furniture has a manufacturing or workmanship issue, please contact FURNECRAFT within the applicable warranty period.

To help us assess your claim, please provide:

* Your name
* Order number
* A description of the issue
* Clear photographs or video of the affected area

We may request additional information where required.

How We Resolve Eligible Claims

Once an issue has been assessed and accepted as an eligible warranty claim, the appropriate resolution will depend on the nature of the issue.

This may include repair, replacement of an affected component, or another appropriate solution determined after assessment.

We’re Here to Help

If something doesn’t seem right with your FURNECRAFT furniture, contact us. We’ll review your concern and guide you through the next steps.

For everyday maintenance and protection, please refer to our Furniture Care Guide.

FURNECRAFT
Crafted with Character. Backed by Care.