Return & Refund Policy

At FURNECRAFT, we want you to shop with confidence. Every piece of furniture is carefully prepared and inspected before dispatch. If something isn't right with your order, we're here to help.

30-Day Returns • Damage Support • Secure Refunds

1. 30-Day Return Policy

We offer a 30-day return period on eligible standard products, starting from the date your order is delivered.

To qualify for a return:

• The product must be unused and in the same condition in which it was received.

• It must not have been altered, modified, damaged, or improperly assembled after delivery.

• All included parts, accessories, hardware, and installation materials must be returned.

• The product should be returned in its original packaging where reasonably possible.

• Proof of purchase or your order details may be required.

Before returning any product, please contact us at furnecraft11@gmail.com.

Products returned without prior return approval may not be accepted.

2. Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your furniture arrives damaged, defective, or different from what you ordered, please contact us promptly. Where reasonably possible, reporting visible delivery damage within 48 hours of delivery helps us investigate the issue with the delivery provider.

Please provide:

• Order number

• Clear photos of the product

• Photos of the packaging if delivery damage occurred

• A short video where necessary to clearly demonstrate the issue

After reviewing the claim, we may offer an appropriate repair, replacement, return, or refund, depending on the nature of the issue.

Where the problem is confirmed to be caused by FURNECRAFT or eligible delivery handling, we will provide instructions and handle the reasonable return or replacement shipping arrangements.

The 48-hour reporting request does not limit any rights you may have under applicable consumer law.

3. Natural Solid Wood Characteristics

Our solid wood furniture is made from natural timber, including solid Sheesham wood where stated on the individual product page.

Because real wood is a natural material, every piece is unique.

Natural variations may include:

• Grain pattern

• Wood tone and shade

• Knots and natural markings

• Texture

• Live-edge shape and character

• Minor variations from product photographs

These characteristics are a natural part of genuine wood and are not considered manufacturing defects.

For live-edge furniture in particular, the exact shape, grain, markings, and edge profile will naturally vary from piece to piece.

Product photographs are intended to accurately represent the overall design and quality, but an exact grain or natural edge match cannot be guaranteed.

4. Custom & Made-to-Order Furniture

Furniture produced according to your requested dimensions, size, design, finish, color, configuration, or other personalized specifications is considered a custom or made-to-order product.

Custom and personalized products are not eligible for change-of-mind returns or exchanges once production has started.

This does not apply where the product:

• Arrives damaged

• Has a confirmed manufacturing defect

• Is materially different from the specifications agreed when the order was placed

If there is an issue with a custom order, please contact us and we will review it individually.

5. Change-of-Mind Returns

Changed your mind? Eligible standard, non-custom products may be returned within 30 days of delivery, subject to the conditions in this policy.

For an approved change-of-mind return:

• The customer is responsible for return shipping costs.

• The furniture must be securely packaged for return transportation.

• Original delivery charges are generally non-refundable unless required otherwise by applicable law.

• All parts, accessories, and hardware supplied with the product must be included.

Returned products will be inspected before a refund is approved.

If an item is returned used, altered, incomplete, or damaged after delivery, the return may be refused or any refund may be adjusted where permitted by applicable law.

6. Exchanges

If you would like a different eligible product, size, or variant, please contact us.

Where appropriate, you may return the original eligible product and place a separate order for your preferred item after the return has been approved.

Custom and made-to-order products remain subject to the conditions stated above.

7. Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible at furnecraft11@gmail.com.

For standard products, we will try to accommodate cancellation requests before the order has been dispatched.

For custom or made-to-order furniture, cancellation or specification changes may not be possible once production has started.

If materials have already been purchased or work has begun specifically for your custom order, cancellation may be restricted subject to applicable law.

8. Return Shipping

Please contact FURNECRAFT before shipping any return.

Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

For confirmed damaged, defective, or incorrect products attributable to FURNECRAFT or eligible delivery handling, we will advise you regarding the appropriate repair, replacement, return, or refund process and reasonable shipping arrangements.

We strongly recommend using secure packaging and a trackable shipping service for customer-arranged furniture returns.

9. Refunds

Once your returned product has been received, we will inspect it and notify you whether the refund has been approved.

If approved, your refund will be processed to your original payment method, where available, within 10 business days.

Please note that your bank, card provider, or payment service may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since FURNECRAFT confirmed that your refund was approved, please contact us at furnecraft11@gmail.com.

10. International Orders

For international orders, additional shipping, return, customs, duties, or import-related conditions may apply depending on the destination.

Where mandatory consumer protection or cancellation rights apply in the customer's country, those statutory rights will continue to apply.

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded.

Contact FURNECRAFT

Have a question about a return, damaged product, exchange, or refund? Please contact us before sending anything back.

FURNECRAFT
Email: furnecraft11@gmail.com

Please include your order number and relevant photos or videos when contacting us about a product issue so we can assist you as quickly as possible.

Last updated: August 2026